Cross-Cultural Communication: How to have difficult conversations

The following course, Cross-Cultural Communication: How to have difficult conversations will equip participants with the tools to have productive cross-cultural conversations. Participants will learn about different techniques (e.g., calling in, dialogue) to intervene and prevent microaggressions. Additionally, participants will get a chance to partake in a simulated difficult conversation to apply the concepts learned through the CE lecture. Your facilitator is the Ohio State College of Pharmacy's DEI Officer, Z Tenney.

After completing this module, the participant should be able to:

1. Differentiate between debate, discussion, and dialogue.
2. Define "calling out" and "calling in".
3. Identify strategies for intervening when witnessing a microaggression and/or misunderstanding.
4. Identify strategies for preventing microaggressions and/or misunderstanding before they occur.
5. Employ strategies to intervene when witnessing a microaggression and/or misunderstanding in case-based scenario in preceptor environment.

Facilitator Financial Disclosure:

Z Tenney has no relevant financial relationships with ineligible companies to disclose and none of the planners for this activity have relevant financial relationships with ineligible companies to disclose.

Accreditation Information:

This is an application-based activity under the ACPE universal program number 0633-0000-23-054-H99-P.

Release Date: July 1, 2024

Expiration Date: July 1, 2027

Computer and internet access is required to complete this activity. Please visit the Instructure Community Forum to view Browser and System Requirements to have a positive learning experience.

American Council on Pharmaceutical Education (ACPE) continuing education credit will be offered to pharmacists. Participants can expect to see the CE credit for this presentation within 30 days of completing all requirements outlined below.

The College of Pharmacy at The Ohio State University is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. This program is approved for 1.75 contact hours (0.175 CEU) under the ACPE universal program number 0633-0000-23-054-H99-P. Participants must view the video, complete the active learning activity, achieve an 80% on the quiz and complete the evaluation to receive CE credit for program. Questions about pharmacist's participation in the program and continuing education credit should be addressed to Brooke Keber at cop-cpd@osu.edu.